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Refund Policy

Gramowatt Technologies Ltd

Last Updated: June 13, 2025

1. Introduction

At Gramowatt Technologies Ltd, we are committed to delivering high-quality solar energy solutions, electrical installations, and related products and services. This Refund Policy outlines the conditions under which refunds may be granted for products purchased or services rendered by Gramowatt Technologies Ltd.

By purchasing any product or service from us, you agree to the terms of this Refund Policy.

2. General Refund Principles

Refunds may be granted only under specific conditions outlined in this policy. Due to the nature of solar equipment, custom system design, installation services, and electrical works, not all transactions qualify for refunds.

Refund requests must be submitted in writing through our official communication channels within the applicable timeframe.

3. Refunds for Solar Equipment Purchases

Solar equipment includes but is not limited to:

  • Solar panels

  • Lithium or lead-acid batteries

  • Hybrid and off-grid inverters

  • Charge controllers

  • Solar street lights

  • Mounting structures

  • Electrical cables and accessories

  • Protection devices

Eligible Refund Situations

A refund may be granted if:

  1. The product delivered is significantly different from what was ordered.

  2. The product is damaged during delivery and reported within 48 hours of receipt.

  3. The product is defective at the time of delivery and confirmed by our technical team.

Non-Refundable Situations

Refunds will not be granted if:

  • The product has been installed or used.

  • The product was damaged due to improper handling after delivery.

  • The issue is covered under manufacturer warranty instead of refund eligibility.

  • The customer changes their mind after purchase.

  • The customer ordered the wrong product specification.

In such cases, warranty repair or replacement may apply instead.

4. Refunds for Solar Installation Services

Solar installation services include:

  • System design

  • Load analysis

  • Installation and wiring

  • System commissioning

  • Testing and verification

Non-Refundable Components

The following are generally non-refundable once work has begun:

  • Consultation fees

  • System design fees

  • Labour and installation fees

  • Site inspection charges

  • Logistics and transportation fees

Partial Refund Situations

If a project is cancelled before installation begins, a partial refund may be issued, excluding:

  • Cost of equipment already purchased

  • Administrative expenses

  • Site inspection costs

5. Custom Solar System Orders

Most solar systems installed by Gramowatt Technologies Ltd are custom-designed based on:

  • Customer power requirements

  • Load analysis

  • Available roof or ground space

  • Budget considerations

Because of this customization:

  • Deposits for custom systems are non-refundable once procurement begins.

6. Deposits and Advance Payments

Many projects require an advance payment to secure equipment and schedule installation.

Deposit Policy

Deposits may cover:

  • Equipment procurement

  • Logistics

  • Project scheduling

  • Engineering and design

Deposits are non-refundable once materials have been ordered or work has commenced.

7. Warranty vs Refund

Most solar products sold by Gramowatt Technologies Ltd are covered by manufacturer warranties, such as:

  • Solar panels (up to 10–25 years)

  • Lithium batteries (typically 5+ years)

  • Inverters (typically 1–5 years)

When a product fails within the warranty period:

  • It will be repaired or replaced according to the manufacturer’s warranty terms.

  • Refunds are generally not issued for warranty claims.

8. Returns Policy

Returns may be accepted only if:

  • The product is unused

  • The product is in original packaging

  • The return request is made within 7 days of delivery

Customers are responsible for return shipping costs unless the error was made by Gramowatt Technologies Ltd.

9. Project Cancellation

Customers may cancel projects under the following conditions:

Before Equipment Procurement

Partial refund may be granted minus administrative costs.

After Equipment Procurement

Refund may be reduced by:

  • Equipment purchase costs

  • Logistics

  • Handling fees

  • Administrative costs

After Installation Begins

Refunds are generally not available.

10. Digital Products, Training, and Consultations

If Gramowatt Technologies Ltd offers:

  • Online courses

  • Training programs

  • Paid consultations

  • Technical guides or digital downloads

These are non-refundable once access has been granted, except in cases of technical errors preventing access.

11. Installation Warranty

Gramowatt Technologies Ltd provides a workmanship warranty on installations.

If an issue arises due to installation faults:

  • We will repair the issue at no additional cost within the warranty period.

This warranty does not qualify for cash refunds, only corrective service.

12. Refund Processing Time

If a refund is approved:

  • Processing may take 7–14 business days.

  • Refunds will be made using the original payment method where possible.

13. Force Majeure

Gramowatt Technologies Ltd will not be responsible for delays or cancellations caused by events beyond our control, including:

  • Supply chain disruptions

  • Weather conditions

  • Government restrictions

  • Transportation delays

Such situations do not automatically qualify for refunds.

14. Contact Information

For refund requests or inquiries, contact:

Gramowatt Technologies Ltd

Email: gramowatt(at)gmaildotcom
Phone: 2348035848943

15. Policy Updates

Gramowatt Technologies Ltd reserves the right to modify this Refund Policy at any time. Updated versions will be published on our website.

Customers are encouraged to review this page periodically.